Tag Archives: web2.0

Working is Learning, Learning is Working.

Harold Jarche nailed a great point in his article on Learning Management Systems (LMS).

Learning is no longer what you do before you go to work, never having to learn anything else in order to do your job. In the 21st century networked economy, learning and working are becoming one.

via Harold Jarche » LMS is no longer the centre of the universe.

If I’m going to build my experience and skills, why would I want to tie that up in someone else’s system. I spent some time last night archiving old content on my Drobo. I have all these snippets of content that I’ve created over the years that I need to sort and maybe even save. [Note: the addition of Hazel has really helped this – more on that later]

I recently dropped some social networks and I’m on the verge of dropping Facebook. I don’t like the idea of pouring inside someone else’s bucket. I think the real line is desire to be considered a professional. Being a professional means owning your knowledge and the tools that go with it. Whether it is a work or education system, I can’t see leaving my career and personal goals to other people or their software.

Commitment to Personal Productivity… Shifting, Sorting, Compiling, and Archiving

This is part IV in my little story arc on re-organizing my technology use. As stated in my first installment:

I’ve been looking at what I have and how I’ve been using it and it was time for a little Personal Technology Tune-up. I went on a little Data diet – sort of.

So you have all these places that information comes from, so the next question is where does it go?

As I mentioned in the opening of this series, that expecting to use a single tool in multiple situations is a little silly. After trying several ways to do things I ended up with 5 tools that collect information from all my online sources.

The longest running tool I’ve been using is Delicious for bookmarks. In addition to being a way of publicly marking useful sources, it has good support through many browsers. I still use it regularly but it tends to be my web archive rather than something I refer to in my workflow.

Screen shot of delicious bookmarks

Instapaper is my new workflow bookmarking tool. This is a little different because it actually caches the content of pages for you. This is especially useful in mobile access. I can collect up some pages and view it on my iPhone whether I’m connected or not. Again it is supported well with a bookmarklet in all my browsers and quick links in my feed readers. The idea here is if there is something worth reviewing I can send it to Instapaper which then becomes my ‘to do’ list of web content.

Instapaper - read later content

Where Instapaper really works well is during the distracting moments in web surfing. When you are searching with a specific purpose and find some content that is compelling frequently you get pulled off your main task. With Instapaper I can grab that content and know that I will get back to it when I review my Instapaper list.

So while Delicious is an archive, Instapaper is a transient ‘to-do’ list of items for review.

With other content I have a similar breakdown, one archive, one more transient source. For the grab and archive tool Evernote has worked well for me. Like Instapaper it works on my computer and iPhone and it can collect just about anything text, images, audio, and webpages.

Evernote Screen shot

Notational Velocity / SimpleNote

Notational Velocity Mac Application Screenshot

Commitment to Personal Productivity… Multiple Mailboxes and filtering

This is part III in my little story arc on re-organizing my technology use. As stated in my first instalment:

I’ve been looking at what I have and how I’ve been using it and it was time for a little Personal Technology Tune-up. I went on a little Data diet – sort of.

The next area was the details of email. I am lucky to control a number of domains so I have more flexability in email than most. But with the advent of gmail and other web services with large storage, owning a domain is less of a big deal.

Again, since I own my own domains I can have as many emails as I want. I had initially tried to segment my life by creating different emails and using them for different purposes. A general email address for common web use, a personal email of friends and family, and several company emails for business communication. Two problems with this, you have to be disciplined in giving the emails out and you have to rely on others to use them appropriately. That system also ignored the ‘search and find’ routine that unknown contacts will use to find you.

So that idea went out the door and I funnel and sort mentality replaced it. Almost all my email traffic funnels to a single account, then that account has some basic filters on what to do with them. As an intermediate state I have a single Gmail account that I can funnel my mail through. I then have 5 other accounts (some Gmail, some not) that I use for specific type if mail.

In general my mail runs into 4 piles, excluding spam.

The easiest to filter is the high volume listserve traffic. While RSS is okay for ‘news’ some sources of information and discussion are best consumed as an email digest. These are mostly technical and professional forums. Those filter through to a separate account, and then are marked by the list they come from. Some Google Alerts arrive via email also get sorted this way.

Adding Google Alerts

The second biggest pile is the business communication slightly above the Spam threshold. This is not listserve but it is regular mailings from companies I do business soliciting business or making special offers. I avoid deleting these outright because they are occasionally helpful but it is a high volume, low return pile of data. Typically only look through that when I’m very bored.

In a similar pattern to the RSS ideas before, the high volume stuff has been filtered out and the lower volume, higher return communication is left. Most of the last 2 piles stay in my personal mailbox. For lack of a better title, the Household Business mail is the notifications about bills, events, and other items that are important, require action, but seldom have a real person on the other end. Since this information comes from known sources it is easy to create rules to tag those items, leave them unread and await further action at at time of my connivence.

The final group is actually the important stuff. Typically this personal correspondence from family and friends. It also does leave items that either don’t have a rule from the 3 items above or aren’t easily classified. There is a little ambiguity there but the volume is sufficiently low that it really isn’t a distraction.

One of the items that make the multiple mail accounts a usable idea is an appropriate mail tool. Since I almost exclusively use Gmail for my domains I’ve recently moved to Mailplane to allow an easy way to jump between accounts without the hassle of continually logging in and out of a web identity. It is possible to do similar things with other desktop mail clients but once you commit to Gmail a custom tool that works with Gmail’s quirks is very useful.

Mailplane App Drag and drop to create attachments
Drag and drop to create attachments

A little tip here at the end.

The other feature of Gmail, and some other mail services, is the ability to create random mail identities. This is done by adding a “+” and any other text after your username. Unless the site does something to strip this out you can actually have unique addresses for any service you subscribe to. Which again makes filtering incoming mail very easy. It also allows tracking of how your email is getting to third parties. I add a timestamp to the email so things like admin@gmail.com becomes admin+1003290820@gmail.com (1003290820 = 2010/03/29 at 8:20AM). I have a little macro that creates these for me.


Commitment to Personal Productivity… Partitioning RSS

This is part II in my little story arc on re-organizing my technology use. As stated in my first installment:

I’ve been looking at what I have and how I’ve been using it and it was time for a little Personal Technology Tune-up. I went on a little Data diet – sort of.

One big area was the issue of how many RSS feeds I was subscribed to. In general the major ‘news’ sources, whether public media (BBC, CBC, NBC, Times) or a specific news ‘vertical’ such as gadget news (Engadget, Gizmodo, TechCrunch), tend to uncover the same stories and you end up with the same basic story in 10-20 different versions. So you are getting a lot of noise for a single piece of information. So I removed the more generic sources from my RSS reader and threw a little logic at it. In this case it was Shaun Inman’s logic through his RSS tool Fever. To make this work you need a server to put this on so this tool is not applicable to everyone. But in general, the idea is to break out the more generic ‘mass market news’ and get it away from the more specialized sources that typically get buried by the high volume sources.

Fever RSS Screenshot

Fever boils down the thousands of items in the all those high volume RSS feeds and gives you a top down list of the most popular stories. This provides you a customized filter of all that information which you can further customize by rating your feeds as either “Sparks” – more important feeds, or “Kindling” – less important feeds. So Fever provides you a way to absorb the most common stories. If something really does hit a cord I can email, save, or forward to a number of online sharing service. (More on those services in a later post).

That left my main RSS reader (Google Reader) with about 150 feeds down from almost 400. But the important point is only 10 of these average more than 2 posts/day. and the majority are less than 1 post/day on average. So I go from over 1000 items to read a day to less than 400 on a busy day and less than 100 on many days. Google Reader now only has my friends and colleagues blogs, specialty blogs like Flying, Education, and Photography. I also have a few specific searches, mostly from Google Alerts, that produce RSS feeds which are in Reader.

While 400 might even sound a bit high, a little workflow is required to manage that many. First the general selection of Google Reader opens the door to a number of ways to read the content. Both on any computer I happen to be in front of (via web interface), on any mobile device via the mobile version of the website, but also via a number of dedicated viewers. I find Google Reader a good experience on my laptop or desktop, the mobile version is not as usable. After a recommendation I tried Reeder for my iPhone. The unique iPhone interface makes it easy to triage RSS items and either mark them Read or Star them with a swipe of your thumb. This is an excellent application and it makes a few minutes in the store line or the time on the treadmill usable for scanning your more specific feeds.

Reeder ScreenShot
Screenshots from http://reederapp.com/2/#/2/
Reeder Screenshot, Sharing
Screenshots from http://reederapp.com/2/#/2/

Since I might scan my RSS a few times a day, it is seldom that I have more than 20-30 unread items to review. That is totally manageable.

Most of the RSS I watch is for general information and to stay on top of new ideas and information. When there is an RSS item that is specifically interest that is when I will use the tools to mark it for follow up at a later time. In Google Reader that is by ‘Staring’ the post (hit the S key while viewing) or with similar ease in Reeder on my iPhone. Then once I have time to go to the source and really get into the content I will review the items in my “Starred Items”. This is typically an evening activity at my main computer where I can be more engaged in the content. Once finished the Star comes off.

Adding new feeds, if I ever do feel the need to adding a new RSS feed to either Google Reader or Fever both have a bookmarklet that sits in you browser to add the RSS feed from any page to the tool with a click.

While that covers most of the RSS content, I will give an honorable mention to Feedly. Feedly provides another interface to you Google Reader feed in a Newspaper style format. It also provides a useful toolbar to email, tweet, bookmark, or share a webpage or feed.


The continuing problem of the 3/8″ wrench.

Okay no surprise here but I love technology, cool and otherwise.  But technology is only useful to the extent it gets something done for you.

So I’ve been looking at what I have and how I’ve been using it and it was time for a little Personal Technology Tune-up. There is just way too much information to get interested in everything that comes your way. So after listening to the Mac Power Users Podcast, I went on a little Data diet – sort of.

Before I get to what happen, I’ll lay out the punchline first – not the best standup strategy, buy what the hey. You collect applications and services that do things for you and you start trying to use them to THEIR potential rather than YOUR potential. Many would question why have more than one web browser (I have 4), more than one RSS reader (I have 5), and more than one word processor (lost count).

The trick is you have different tools for different purposes. A while ago I coined the term “the Problem of the 3/8″ wrench” the fact that many of us buy 101 piece tool sets but typically only use a few pieces on a regular basis. For example I have at least 8 tools that can turn a 3/8″ nut or bolt. Never thought that was excessive. They are different styles of tools for different applications.

So with software, you have multiple tools for different types of work. And that’s a good thing. I am constantly amazed how people try to jam all their needs into Word or Excel. That is what they have – forget a database or some other word processor. Even within a software category there are times when you need MS Word for your Master’s thesis and there are times you need TypePad for a blog posting. No shame in that.

I think the reluctance is ‘learning’ more software and I understand that.  Here’s the problem, when you try to use Tool A for something more easily done by Tool B you will likely spend more time figuring out obscure commands in your current Tool than it would take to get up to speed with a new tool that is a better fit for your task.

Take something simple like a web browser. With the expansion of online services where you login once and go many places I have different browsers for different identities. I have a browser for my personal surfing, my Google and Flickr accounts and associated blogging. The bookmarks there point to the places I go personally. Then I have another browser for my hobby blogging where I’m working with community and non-profits. It has separate bookmarks that point to that community and logs into its own blogs, google accounts, and online services. It solves the problem of constantly logging out and into different personas – and the embarrassment of posting a personal comment to a community blog. My RSS feeds have been pruned down to the ones that apply to the different personas and each with there own version of Google reader.

Now that is a simple data management problem. Not really different than having two local accounts on your computer. The simplicity of the example masks the power of the method. Going back to word processing, a high end word processor with rulers, styles, footnotes, tables of contents and so on is only really useful when you are creating for print or some other complex document. You can make simpler documents in complex software but why would you? If you are writing a blog post you only need to type plus maybe bold and underline, and be able to save the result – likely as a plain text document. Well you can get through the first part and if the distractions of 147 buttons and toggles don’t bother you every time you look at the top of the window, maybe that’s okay.  But then when you hit save, the complexity is right in your face, Export or Save as, find the appropriate drop down. No big deal but why bother?

Disambiguating your work is becoming a bigger and bigger part of my workflow. On the computer and on the web there are a massive number of tools many of them are free. The concept of standardization and single choice “best of breed” is something that evolved around supported corporate environments. When you are your own support environment there is no economy of scale.

Government of Canada – E Services

Its seldom that people say nice things about paying there taxes but I have to give some serious credit to Canada Revenue Agency for their e-pass services. E-pass is the federal government’s electronic record service. A single account can be used across multiple federal services. Access to each services requires a specific security code that is emailed to your address of record. It isn’t pure two-factor authentication but it is stronger than most online services offered for sensitive records. The fact that the entire process is opt-in for each service you want to enable to your account is also a great feature.

For the purpose of your taxes, you can see returns back several years (for me it was 2003 and later) including the critical lines in the tax return. (see list from the FAQ below)

The Help page also includes specific directions for individual browsers and shows at least basic support for most of the major choices, the exception may be Chrome:

Many people will get nervous about enabling electronic access to this type of information but for those of us who prefer not to archive larger and larger piles of paper every year this is a great option. Nice Job and at least the Web site looks more inviting that their headquarters:

From CRA’s FAQ list:

What can I do on My Account?

With My Account you can see information about your:

  • tax refund or balance owing;
  • direct deposit;
  • RRSP, Home Buyers’ Plan, and Lifelong Learning Plan;
  • Tax-Free Savings Account;
  • NETFILE access code;
  • tax returns and carryover amounts;
  • disability tax credit;
  • account balance and payments on filing;
  • instalments;
  • Canada Child Tax Benefit and related provincial and territorial programs payments, account balance, and statement of account;
  • GST/HST credit and related provincial programs payments, account balance, and statement of account;
  • Universal Child Care Benefit payments, account balance, and statement of account;
  • children for which you are the primary care giver;
  • Working Income Tax Benefit advanced payments;
  • pre-authorized payment plan;
  • authorized representative; and
  • addresses and telephone numbers.

With My Account you can also manage your personal income tax and benefit account online by:

  • changing your return(s);
  • changing your address or telephone numbers;
  • applying for child benefits;
  • arranging your direct deposit;
  • authorizing your representative;
  • setting up a payment plan; and
  • formally disputing your assessment or determination.


WordCamp Victoria 2009 – Victoria BC Nov 14

Register: WordCamp Victoria 2009 – WordCamp Victoria (Victoria, BC) – Meetup.com.

In slightly more than a tweet, I wanted to plug the upcoming WordCamp Victoria event. After what sounded like an excellent event in Vancouver a couple months ago, some engaging folks on this side of the water have put together an event for Victoria’s Social Media/Networking/Blogging, <Insert additional new media tag here> groups.

The Three ‘F’s Of Social Media – and I don’t mean Facebook

Watching what gets done right and wrong with various social tools I offer up my three ‘F’s. First it is important to say that Social Media is not a single tool or application. As I got drilled into my head from the likes of Brian Lamb and D’Arcy Norman – its about community. If you are building a social network is needs to be based on the community not the tool. In many cases you will need to multiple tools.

With that in mind, here are my three F’s

FEEDS – you need a syndication, transmission, stream of consciousness that people can latch onto. Provide some thoughts that people can look at. This could be Twitter, an RSS feed, or even a series of emails if that is what it takes to reach your audience.

FOCUS – Provide a platform for the community to engage with your content. At this point it could be a blog, but more likely it is a common platform (Facebook, Flickr, Google Groups) that is not seen as being ‘owned’ by an individual.

FEEDBACK – The community must see its influence fold back into the content. What’s the use of contributing if it has no effect. This can includes comments in blogs, voicemails played in a podcast, or collaborative content like a Wiki.

Woot – THE HOLY CRAP COMMANDMENTS v3.1

Unable to purchase woot.com items here in Canada but find their podcasts hilarious.  Today’s ‘big bag of Crap” item comes with the following advice. And having my own ‘big bag of crap days’ this works for me:

From http://www.woot.com/Blog/ViewEntry.aspx?Id=9400

THE HOLY CRAP COMMANDMENTS v3.1

I. Thou shalt expect nothing beyond ONE bag of some kind and THREE crappy items.

II. Thou shalt not whine and complain when some people’s crap turns out to be nicer than yours.

III. Thou shalt take a moment to consider whether you might be better off just not buying this crap.

IV. Thou shalt not blame anyone but thyself if thou misseth out because thou hast not updated thy credit-card info.

V. To paraphrase Stephen Stills, shalt thou not get the crap you want, want the crap you get.

Social Norms vs Business Norms vs Seth the Blogger

An interesting study in anti-social Networking is when a large corporation attempts to portray itself so vastly against its common persona. Such is the case with AT&Ts “Seth the Blogger” this week

News Item:

A video was uploaded yesterday wherein Seth tries to explain why AT&T has been rather rubbish lately. In essence, it’s because there’s so many iPhones out there chewing up network capacity that AT&T has a hard time keeping up. Whether that’s AT&T’s fault or iPhone users’ fault is an issue for another day.Here’s just a sampling of what the good people on YouTube are saying: “Not buying it. AT&T is still overpriced and still sucks.”

via Wow, people sure don’t believe AT&T’s Seth the Blogger Guy.

Dan Airely in his book Predictably Irrational covers the point quite clearly. Paraphrasing him; there are different ‘norms’ that are appllied in different situations, companies can frequently be see to invoke social norms in one case and business norms in another.  For example, your boss says “Dan we need you to stay late because this report needs to be finalized for 8AM Monday”, a month later ‘Dan’ asks “Got my kids Sports day, like to kick out at 2 to catch it, okay?” No money changes hands, no overtime or holidays are counted just two unrelated social transactions. If Dan demanded overtime or the boss made him take 2 hours of holidays then all subsequent discussion would be based on the more formal Business norms of employer/employee.  The hazard as Airely states it is when relationships go back and forth between one and the other. This is both frustrating and unsustainable as both sides continue to be unclear on what the ‘norms’ are.

This is not to say that you can’t have different norms apply to the same relationship. I for example have a local coffee shop staffed by people, who may not exactly be close friends, but I respect and enjoy both the coffee (which I pay for) and the conversation (which is an uncompensated byproduct). I occasionally arrive shortly after opening and the owner (Italo) is still laying out the furniture and signs. Not being one to stand around an watch someone work, I’ll grab a few chairs and put them around the tables. The logic being, the sooner that gets done, the sooner I get my Americano. Sometime Italo will refuse to take my money after I offer my assistance. Given the size of the financial transaction ($2.50) it is a minor thing either way and the mutal respect would stop either of us from taking advantage of it.

Now you may say that is because of a direct relationship built up over time. Well I have the same social vs financial with several Podcasts I follow. I pay a small amount each month to subscribe to Mac OS Ken. On the odd day the podcast may be missing or late, there will be an audio note or twitter explaining the situation and frequently its an illness, trip or some family event. I have no problem accepting this as a small social transaction based on the overall enjoyment I get from the podcast – frequently enjoyed with above mentioned Americano.

The value received is far above the direct financial transaction. Sitting with a awesome view of the Victoria harbour drinking a delectable Americano, listening to a humourous tech newscast is worth significantly more than the money to me than I spend on either of them. So it is easy to accept the small social transactions on the side. I hoping that in some small way Italo, Ken and I are all getting more from the transactions than just the money.

Flash forward to Seth the Blogger, or in my case the Senior Executives in my own organization, they both try to invoke social norms and ask for my ‘understanding’ for various issues that do not turn out as one might expect. The problem is the social context doesn’t exist. Neither Seth or my Boss’s Bosses’ Boss’s Boss are my friend, they have no social capital with me, and they are trying to pretend that ‘we’re all in this together’ and I should accept the social give and take. Well sorry, my company isn’t my family, and my service providers (for the most part) aren’t my friends.

I work hard and I believe I give my company fair value in return. I take their money and spend it with companies who frequently give me less than fair value (most recently Travelocity – idiots). Expecting that I, or anyone else, will look past the business norms and accepting there is also a social relationship that can be taken advantage of just shows how out of touch some of these folks are.